The questions actually asked by castle hirers are listed below which you might find useful.
Q. Why isn’t my castle fully inflating?
A. Check the blower air intake to ensure no leaves or rubbish has been sucked against it. Keep this area clear and clean. ALSO check to see if there is a secondary tube and check this is tied securely. Make sure the tube that is connected to the blower is straight and secured tightly; this will ensure the air flows correctly into the castle.
Q. It was raining earlier and now my castle is bubbling.
A. Wipe the bed over with a dry towel to remove the excess water.
Q. I can hear a hissing noise – is that okay?
A. Yes, that is simply the air flowing through the unit.
Q. The air is leaking out of the bouncy castle – is it broken?
A. No, the air is supposed to leak out to relieve the pressure in the castle.
Q. Can I just pull the bouncy castle over by the patio so that the children can walk out of the patio doors and get straight on it without their feet getting dirty?
A. No, the castle cannot be moved from its position as I have set it up in a safe and appropriate place – putting it onto a concrete patio and next to 8 foot glass doors isn’t possible I’m afraid.
Q. It is raining – shall I cover the blower with an old coat?
A. No, the blower is never to be covered as that will restrict the air flow. The blower has waterproof seals inside so it is fine in the rain.
Q. Can I go on the children’s bouncy castle with my 9 month old baby?
A. No, sorry no adults are allowed on the children’s bouncy castles as they will tear. This castle is suitable for when the children are old enough to walk and get on and off safely.
Q. Can we spray the kids with water whilst they play on the castle?
A. No, that would not be possible.
Q. Can we spray foam on the castle for a bit of fun?
A. No, that would be dangerous as the foam is slippery.
Q. Can we put the slide sloping down into the swimming pool?
A. No, that would be dangerous.
Q. Can we take the pet rabbit on the castle?
A. No, that would not be possible because of hygiene reasons.